Picker Agent

Privacy policy

Privacy for Picker Agent.

Last updated: 13/01/2026

This Privacy Policy explains how Picker Agent ("we", "us", "our") collects, uses, stores, and protects personal information when you use our mobile application, website, API, and related services (collectively, the "Services").

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide, including:

  • Account Information - Email address, password (stored in encrypted or hashed form), and organisation details.
  • Operational & User Content - Uploaded pick sheets, product names, quantities, run identifiers, bin or location references, and packing completion status.
  • Communications - Information you provide when contacting us for support or feedback.

1.2 Information Collected Automatically

When you use the Services, we may collect:

  • Device Information - Device type, operating system version, and app version.
  • Usage & Diagnostic Data - App interactions, session events, error logs, and performance metrics.

This data is used only to operate, secure, and improve the Services.

1.3 Audio and Headphone Controls

  • The app uses text-to-speech to read packing items aloud.
  • Headphone playback controls may be used to interact with the app, including advancing to the next item.
  • No audio is recorded, stored, or transmitted.
  • The microphone is not accessed.

2. How We Use Information

We use personal information to:

  • Provide and operate the Services.
  • Process uploaded pick sheets.
  • Enable packing sessions and spoken prompts.
  • Sync data across devices.
  • Improve functionality and reliability.
  • Provide customer support.
  • Maintain security and prevent misuse.

We do not use personal information for advertising or profiling.

3. Legal Bases for Processing (GDPR)

For users in the European Union, we process personal data under the following legal bases:

  • Contractual necessity, to provide the Services you request.
  • Legitimate interests, to operate, secure, and improve the Services.
  • Consent, where explicitly required.

4. Data Sharing

We do not sell personal information.

We may share data only with:

  • Service Providers - Third-party providers who assist with hosting, monitoring, and infrastructure, under strict confidentiality obligations.
  • Legal Obligations - When required by law, regulation, or valid legal process.

5. Data Retention

  • Personal and operational data is retained while your account remains active.
  • You may request deletion of your data at any time.
  • Some data may be retained temporarily for legal, security, or backup purposes.

6. Your Rights

6.1 European Union (GDPR)

You have the right to:

  • Access your personal data.
  • Correct inaccurate data.
  • Request deletion.
  • Restrict or object to processing.
  • Data portability.
  • Withdraw consent.

6.2 California (CCPA / CPRA)

California residents have the right to:

  • Know what personal information is collected.
  • Request deletion of personal information.
  • Request correction of inaccurate data.
  • Opt out of the sale or sharing of personal information.

Picker Agent does not sell or share personal data.

6.3 Australia (Privacy Act 1988)

Australian users have the right to:

  • Access personal information we hold about you.
  • Request correction of inaccurate or outdated information.
  • Make a privacy complaint if you believe your privacy rights have been breached.

7. International Data Transfers

Your information may be processed or stored outside your country of residence. We take reasonable steps to ensure appropriate safeguards are in place to protect your data.

8. Children's Privacy

The Services are not intended for children under 13. We do not knowingly collect personal information from children.

9. Security

We use reasonable technical and organisational safeguards to protect personal information from unauthorised access, disclosure, or misuse.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website and reflected by the "Last updated" date.

11. Contact Information

For privacy questions or requests, contact:

App Store Privacy Summary

  • No tracking across apps or websites.
  • No audio recording.
  • No advertising or analytics tracking.
  • Data is used strictly for operational functionality.